Read the Current Status
Open Withdrawal History and match the request reference, amount, beneficiary and submission time. Pending, processing, completed and failed statuses require different actions.
Common Reasons for Delay
A first request, beneficiary change, security review, turnover requirement, provider delay or busy processing period can increase waiting time.
Avoid Duplicate Requests
Do not submit the same withdrawal repeatedly while the first request remains active. This can make the history harder to review.
Completed but Not Received
Confirm the beneficiary details and allow for the payment provider’s posting time. Contact support with the request reference when the displayed time has passed.
Failed or Returned
Read the reason, correct the beneficiary or eligibility issue and submit again only after the account instructions permit it.